Responsibilities

-Assist to analyzes historical data and call volume projections

-Prepare and maintain agent’s monthly shift schedule/duty roster to ensure appropriate coverage

-Collect data for monthly KPI report.

-Assist to analyzes KPI, maintain the quality of agents, propose adjustment plan if necessary.

-Responsible for consolidation of files, sort out different category files and filing in appropriate ways

-Assist to create Contact Center data base, for data checking and verification.

-Assist to statistics and analysis all kinds of figures, to support management for different projects.

-Ad-hoc task assigned by Managers

-Financial Approval Authority

Qualifications

-Tertiary education or Diploma in any field of study.

-Must have a minimum of 2 years work experience in contact centrem environment.

-Excellent oral, written and interpersonal communication skills and analytical skills.

-Must be computer savvy especially in the use of MS Excel.

-Ability to multitask in areas related to service performance.

-Able to work on shift and on Public Holiday (in accordance to contact centre operating hour).

Note: 可以通過系統(tǒng)直接投簡歷;或者將您的簡歷包括薪酬期望值電郵至: gz.recruit@starcruises.com

云頂香港于一九九三年九月成立，是亞洲郵輪業(yè)的先驅(qū)，致力于將亞太地區(qū)發(fā)展成為國際郵輪航線目的。目前，麗星郵輪連同挪威郵輪為世界第三大郵輪公司，合共擁有18艘郵輪，航線遍及全球200多個(gè)目的地，提供約35000個(gè)標(biāo)準(zhǔn)床位?，F(xiàn)時(shí)，云頂香港總部位于香港，并分別于世界各地超過20個(gè)地方設(shè)有辦事處，包括澳洲、中國、印度、印尼、日本、韓國、馬來西亞、菲律賓、新加坡、瑞典、臺灣、泰國、阿拉伯聯(lián)合酋長國、英國及美國。云頂香港仔香港聯(lián)合交易所有限公司為注冊上市公司，其股份亦在新加坡證券交易所有限公司的Global Quote買賣。