Responsibilities

崗位職責

-Perform collection activities according to Collection department related work guideline and P&P, collect past due amount, protect asset of the bank.

按照催收部相關工作指引和政策流程的要求聯絡客戶，催收逾期款項，維護銀行資產；

-Contact customers by telephone or other applicable means, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations.

通過電話或其他可用途徑聯系客戶，評估其個體情況，確定合適的行動方案，包括確定為付款的原因，商討付款計劃、為客戶該如何履行其義務提供建議、說明未履行義務的后果等；

-Exercise good judgment on assessing client’s specific situation, recommend timely actions or other collection activity where appropriate.

對客戶個體情況評估進行判斷，建議采取及時的措施或其他恰當的催收方法。

Qualifications

崗位要求

-College degree or above, with at least 1 year experience of telephone collection or banking contact center.

大專以上學歷，一年以上電話催收或銀行呼叫中心工作經驗；

-Excellent Interpersonal, communication, process and negotiation skills.

出色的人際交往和溝通能力、處理和談判技巧；

-With team spirit, be proactive, determined, excellent execution and ability to facilitate business running.

富團隊協作精神，積極主動，處事果斷，具出色的執(zhí)行、推動力；

-Good collection knowledge and skill, good learner.

良好的催收業(yè)務知識和技巧，學習能力強。

If you are interested in being considered for the position, please apply through our career page at https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en in English or https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN in Chinese.

如對花旗職位感興趣，請點擊登錄我們的招聘網站直接申請。進入英文網站申請，請登陸https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en；進入中文網站申請，請登錄https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN。

恕不接受經由其它方式提交的求職申請。

花旗金融信息服務（中國）有限公司廣州分公司是花旗金融信息服務（中國）有限公司在廣州設立的分支機構，成立于2012年5月25日。其主要經營以承接服務外包方式提供數據處理、后臺業(yè)務操作、技術支持、客戶服務及相關支援服務。主要經營收入以向海外花旗銀行提供的數據處理、后臺業(yè)務操作、技術支持、客戶服務及相關離岸服務外包收入為主，以美元外匯結算。