崗位職責:

-To provide operational risk guidance and advice to HSS functions operating out of the relevant Operational Service Centre (OSC)
-To undertake the responsibilities of Business Risk and Control Management (BRCM) in their role as the first line of defence, ensuring that risks and associated controls are being assessed adequately and Internal Control Monitoring Plans are completed in an accurate and timely manner in accordance with Group requirements.
-Oversee incident management and ensure operational losses and near misses are recorded and escalated to senior management in accordance with operational procedures.
-Ensure appropriate governance in respect of operational risk management is in place and operating effectively through leadership and representation at Risk and Control Committee where required key risk indicators are communicated and discussed with senior management.
-Drive BRCM initiatives and ensure Global Standards and Functional Instruction Manual requirements are being applied in the Operational Service Centre
-Represent HSS Operational Service Centre and be the central point of contact for BRCM activities with Business Partners.

-Degree holder preferably with at least 3 years’ operational risk management, internal control or audit experience in fund administration industry
-Regulatory and/or Compliance experience will be an advantage
-Solid organisation, problem solving and time management skills with the ability to work under pressure and set right priorities to deliver results on time
-Strong supervisory, influencing and interpersonal skills with the ability to communicate and negotiate with both external and internal customers at all levels
-Pro-active, service-oriented and responsive to duties, with a good control of emotion
-Excellent command of both spoken and written English a must

匯豐環(huán)球客戶服務（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務擺在公司發(fā)展的首位，依托先進的科技設施和雄厚的人力資源，實現(xiàn)服務的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)模化不斷發(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務人員的專業(yè)團隊，為匯豐集團世界各地的分支機構（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務、客戶中心等多項服務。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務外包公司、廣東省服務外包示范企業(yè)、中國服務外包十大在華跨國服務供應商、技術先進企業(yè)、商務部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務金獎, 廣東省企業(yè)500強等。