Responsibilities:

• Establish and manage level 1 call and email support service for IAM, ensuring all issues and incidents are logged and tracked to resolution.
• Ensure 24/7 availability of support services
• Identify opportunities for service improvement based on analysis on logs collected from IAM tools and incident tracking, transforming them into a Service Improvement Plan.
• Provide regular reporting on issues and incidents, indicating links to SIPs that are in progress.
• Investigate and provide clear Cfor IAM incidents and issues
• Track each SIP as a project, indicating value add and expected time/cost savings.
• Ensure SIPs are implemented across both locations

Requirements:

• Education: Degree in IT/Security
• Experience: Min 5 years InfoSec, Min 5 years Identity and Access, Service/Operations improvement
• Desirable Certifications/licenses: CISSP/ITIL/Lean Six Sigma
  

友邦資訊科技(廣州)有限公司由友邦保險有限公司獨資興辦。公司宗旨是為友邦保險集團(tuán)屬下全球的業(yè)務(wù)單位提供軟件開發(fā)、維護(hù)、管理及業(yè)務(wù)外包等服務(wù)。

公司秉承以客戶為中心的服務(wù)理念，不懈地進(jìn)行有效的持續(xù)改進(jìn)工程，務(wù)求成為友邦保險集團(tuán)內(nèi)一流的信息技術(shù)和企業(yè)營運中心,為客戶提供高素質(zhì)的服務(wù)和解決方案。公司的業(yè)務(wù)主要包括：開發(fā)及維護(hù)保險軟件及辦公室自動化、商務(wù)外包服務(wù)、架構(gòu)支持（包括數(shù)據(jù)中心服務(wù)）、產(chǎn)品及工具開發(fā)。