Roles and Responsibilities: 

1. Be accountable for quality of service, capacity, and performance.

2. Owner of incident, request, change, and escalation processes

3. Monitor, control, and support service delivery in BAU and projects

4. Champion service and support in projects and developing a strong understanding of projects impacting service area

5. Drive internal and third party service review meetings covering service improvements

6. Lead the team to provide flexible support according to SLA.    

Minimum Job Requirements:      

1. Bachelor’s degree (or above) with major in Computer Science or related discipline.

2. 8+ years working experience in IT application service/IT system analysis

3. Proficient in IT application development on Web applications

4. 5+ years experience in team management (6-10 staff)

5. Excellent interpersonal communication skill.

6. Experienced in delivering high-quality service and archiving good client expectation/relationship. 

7.  Fluent English both in oral and written. l  Self starter and willing to working under pressure    

友邦資訊科技(廣州)有限公司由友邦保險(xiǎn)有限公司獨(dú)資興辦。公司宗旨是為友邦保險(xiǎn)集團(tuán)屬下全球的業(yè)務(wù)單位提供軟件開發(fā)、維護(hù)、管理及業(yè)務(wù)外包等服務(wù)。

公司秉承以客戶為中心的服務(wù)理念，不懈地進(jìn)行有效的持續(xù)改進(jìn)工程，務(wù)求成為友邦保險(xiǎn)集團(tuán)內(nèi)一流的信息技術(shù)和企業(yè)營(yíng)運(yùn)中心,為客戶提供高素質(zhì)的服務(wù)和解決方案。公司的業(yè)務(wù)主要包括：開發(fā)及維護(hù)保險(xiǎn)軟件及辦公室自動(dòng)化、商務(wù)外包服務(wù)、架構(gòu)支持（包括數(shù)據(jù)中心服務(wù)）、產(chǎn)品及工具開發(fā)。