崗位職責:

The Team Manager – Guest Services lead a team of frontline Guest Services Associates and is responsible for the day to day performance of team members. This Manager assists the Operations Manager with coaching and mentoring GSAs in their daily work responsibilities, guiding them and enabling them to achieve their personal KPI goals and targets. This leader works in close partnership with other Team Managers and other functional partners within the GCCs to ensure efficient deployment of tasks and good performance management. As Teams Manager, the Manager is a key participant in leading the execution of our GCC initiatives. Critically and foundational to our success, this leadership role represents and embraces Hyatt’s vision of Care – ensuring colleague wellbeing and helping our colleagues to get better each day so they can be successful in both their work and personal lives to make a positive difference in others. 

1、Manage the day to day performance of the Team. Motivate, support, coach and guide team members to deliver superior performance in sales and service.

2、Responsible and accountable for team performance and productivity. This includes business KPIs.

3、Partner with peers and functional team members such as Learning, Quality to implement and review training programs that will support the learning opportunities of our team members.

4、Partner with Workforce Management to ensure resources are available and optimally used so that services are delivered to expected standards.

5、Build the culture and foster a team environment that lives Company’s purpose of care. Be the role model for company’s leadership behaviors in showing empathy, practicing wellbeing, inclusion and embracing diversity.

6、Create an environment where learning is valued and encouraged. Encourage spirit of continuous improvement. Work with individual team members to develop improvement plans, focusing on behaviors that will impact personal and team results.

7、Build effective teams that are committed to company’s purpose of care. Establish performance management standards and ensure that a supportive process is in place to help associates to improve and perform.

8、Support and conduct daily briefings and team meetings. Convey relevant issues, new updates, hotel information, challenges etc. Maintain a direct communication channel between leadership and colleagues.

9、Demonstrate a commitment to company core values (included in all job descriptions).

10、The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

任職資格:

1、Minimum 3 years in a leadership role directly managing teams in customer service/contact center operations/hospitality related field, demonstrating progressive career growth and pattern of exceptional performance.

2、University degree in Business Administration, Sales and Marketing or related field.

3、MS Office.

4、A strong leader with demonstrated record of managing teams and developing team members to succeed.

5、Possess strong analytical and creative problem solving mindset and skills.

6、Good organizational and time management skills.

7、Good team player with good EQ, take ownership and initiative.

8、Effective communicator, good listener and ability to demonstrate empathy and care.

9、Strong customer focus and commitment to quality.

廣東南油對外服務有限公司（以下簡稱：廣東南油外服）是一家具有33年歷史的全資國有控股企業(yè)，由中國人力資源服務領(lǐng)域規(guī)模最大的上海外服（集團）有限公司和中國南海石油聯(lián)合服務總公司共同組建，注冊資本2000萬元，總部設(shè)立于廣州，并在深圳、佛山、東莞、珠海、中山、江門、湛江、汕頭、清遠、從化等地設(shè)立了分公司，是廣東最早涉獵人力資源服務行業(yè)的企業(yè)之一，服務進入廣東投資的世界500強企業(yè)超過100家，客戶涵蓋各行業(yè)的知名外企、國企和民企，總量超過4500家，雇員人數(shù)超過10萬人，2017年度營業(yè)收入近50億元，納稅額近3億元。公司現(xiàn)有員工超過250名，其中本科以上學歷占比超過75%，平均年齡30歲左右，近20%擁有中級以上技術(shù)職稱，隊伍呈現(xiàn)年輕化、專業(yè)化特點。

廣東南油外服已在業(yè)內(nèi)率先通過國際知名認證機構(gòu)挪威船級社（DNV）的ISO90001：2015質(zhì)量體系認證，遵循“客戶的期望就是外服人的追求”的質(zhì)量方針，榮獲“全國人力資源誠信服務示范機構(gòu)”、“廣東省誠信人力資源服務示范機構(gòu)”、“廣東企業(yè)500強”、“廣東省自主創(chuàng)新標桿企業(yè)”、“廣東省青年文明號”等諸多榮譽，還是中國對外服務工作行業(yè)協(xié)會常務理事單位，廣東省人力資源研究會監(jiān)事長單位，廣東省人才交流協(xié)會、廣東省服務外包產(chǎn)業(yè)促進會、廣州人力資源服務協(xié)會、廣州服務外包行業(yè)協(xié)會副會長單位，在廣東乃至華南地區(qū)具有較強的品牌影響力和領(lǐng)先的市場地位。