崗位職責:

疫情防控期間暫不安排應聘人員到公司參加現(xiàn)場面試，我司將統(tǒng)一安排線上測試和線上面試，屆時將有HR與您聯(lián)系，感謝您的理解！

This position requires great passion on data intelligence, a variety of advanced analytics skills and spirit of innovation. This is also a unique opportunity that leverages cutting-edge of data and analytics technologies and solutions to drive new business model and create an impact on bank customers.
針對匯豐集團下屬恒生銀行零售銀行的各種產(chǎn)品和核心業(yè)務，熟練運用商業(yè)分析，統(tǒng)計和數(shù)據(jù)分析的方法及工具，發(fā)掘數(shù)據(jù)商業(yè)價值，為業(yè)務團隊賦能，打造良好客戶體驗的數(shù)據(jù)洞察和產(chǎn)品。從事的工作職責包括以下方面：

1. The role is part of HSBC HASE Data & Analytics team and is responsible for the management of all customer information and provision of analytical deliverables for customer and banking initiatives and to support all RBWM activities. The individual is also expected to identify key trends that arise from the insights of customer data and work with other areas in RBWM to ensure they are taken account of.
2. The suitable candidate should be a self-driven person and a leader by nature in taking ownership of the deliverables. One should be technically profound and fully loaded with business acumen and communication skills. One will work hands-on with the Enterprise Data Warehouse and Cloud environment for data and analysis process, and are required to deliver the results in a logical and ethical way to the stakeholders.
3. Design, formulate, and implement relevant solutions for the identified analytics project and convert analytical findings/solutions that will lead to achieving business goals (revenue growth, anti-attrition, fraud detection and increasing customer engagement, etc.). During the process, closely collaborate with relevant teams/parties to obtain the supports required for these tasks.
4. Use company provided software tools to extract, collect, manipulate (e.g. subset and merge) raw data to prepare for further analysis. Then apply the appropriate analytics frameworks, statistic procedures to analyze the data in order to provide actionable analysis findings. Interpret and present quantitative information as well as the findings in proper context so as to help in the investigations and decision making of the business.
5. Timely deliver output and effectively communicate with the stakeholders.
1. 熟悉、開發(fā)并支撐基于客戶關系管理的全渠道精準營銷體系，有效管理和提升客戶生命周期價值；
2. 大型客戶關系管理/實時智能決策系統(tǒng)的實施和優(yōu)化；
3. 開發(fā)基于大數(shù)據(jù)平臺的商業(yè)分析解決方案，為業(yè)務增長、反金融欺詐賦能；
4. 構建線上客戶行為數(shù)據(jù)模型和分析體系，為線上推廣、客戶體驗與風險管理提供決策支撐。

1. University degree in Business Administration, Computer Science, Mathematics, Statistics or other related discipline with minimum 5 years' working experience on CRM related areas and/or analytics to influence business decisions.
2. With solid experience of event triggers, campaign process management, application of CRM solutions in the context of the customer life cycle management across multiple distribution channels.
3. Experience in real-time lead decisioning / large-scale CRM solution implementation is preferred.
4. Good knowledge on languages such as Python, R, SAS, SQL, Javascript for data analytics and visualization.
5. Knowledge of in any one or combination of Big Data processing platforms e.g. AWS, GCP and Hadoop, and advanced BI and Data tools e.g. Qlik, Tableau, Adobe Analytics, SQL, Oracle etc.
6. Self-Motivated, positive, passionate and willingness of continue learning.
7. Effective communication, interpersonal, problem solving, presentation, and project management skills.
8. Possesses good understanding of business applications to convert data into a business value and advantage.
9. Less qualified candidate would be considered as Sr. Analyst.
1. 熟悉以下一個或多個領域：基于客戶畫像的全渠道實時精準營銷，商業(yè)數(shù)據(jù)洞察與分析，金融欺詐風險分析與監(jiān)控，以及大型客戶關系管理/實時智能決策系統(tǒng)實施；
2. 熟悉一種或者多種銀行金融產(chǎn)品，盈利和定價模型，熟悉零售銀行業(yè)務；
3. 優(yōu)秀的算法和編程能力, 熟悉主流數(shù)據(jù)分析、商業(yè)智能工具及語言；
4. 具有很好的表達能力，很好的抗壓能力和團隊合作能力；
5. 熱衷于技術創(chuàng)新，善于突破現(xiàn)有框架做出改變，善于運用有限資源針解決具體問題。善于把大數(shù)據(jù)和人工智能技術結合及應用到實際業(yè)務場景，產(chǎn)生商業(yè)價值；
6. 計算機，數(shù)學，統(tǒng)計學或相關專業(yè)，本科以上學歷。能力稍遜者可被推薦為資深分析師。

福利待遇
- 具競爭力的薪酬：基本工資+績效獎金+輪班補貼+早晚班交通津貼；
- 健全福利保障：五險一金+補充性商業(yè)醫(yī)療保險+免費年度體檢；
- 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險套餐可升級，您還可申請旅游補貼、個人進修補助、運動健身補貼等，滿足個性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進行勞逸結合；
- 多元化員工活動：運動會、團建、年會等精彩活動給您平臺，任您施展才華。

培訓與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺：遍及全球的集團網(wǎng)絡，提供擴展人脈及跨文化交流的機會，您還可申請不同國家及地區(qū)的長短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導師，為您提供清晰的職業(yè)規(guī)劃指導，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?BR>- 完善的專業(yè)培訓體系：入職即可享帶薪培訓，多元化的培訓機會，還有資源及教育援助，幫您逐步實現(xiàn)職業(yè)目標。

匯豐環(huán)球客戶服務（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務擺在公司發(fā)展的首位，依托先進的科技設施和雄厚的人力資源，實現(xiàn)服務的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務人員的專業(yè)團隊，為匯豐集團世界各地的分支機構（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務、客戶中心等多項服務。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務外包公司、廣東省服務外包示范企業(yè)、中國服務外包十大在華跨國服務供應商、技術先進企業(yè)、商務部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務金獎, 廣東省企業(yè)500強等。