崗位職責(zé):

疫情防控期間暫不安排應(yīng)聘人員到公司參加現(xiàn)場面試，我司將統(tǒng)一安排線上測試和線上面試，屆時(shí)將有HR與您聯(lián)系，感謝您的理解！

1. Lead, manage and motivate the team of Hub resource .Ensure that the team members are managing day to day transactional requirements of the customers in an efficient manner and in line with the agreed framework & SLA’s. Work with the Global Hub teams team to ensure maximum efficiency and coordinate various deliverables across the Hubs .Manage Hub resource performance, conducting regular 1-2-1’s and performance appraisals;
2. Understand performance across the team and track against agreed service levels. Ensure that the Hub resource is skilled to meet demand and work closely with the MI & reporting team to ensure that demand is understood and capacity and skills are available to support it. Identify and support development opportunities for Hub resource .Escalate any issues in a timely manner to the your Third Party Management Hub Lead;
3. A leader who is passionate about managing teams to deliver. An influencer who can bring teams together and unite them around a common goal . Create an environment for the delivery of consistent performance measurement, training, career management and succession planning across the Hub. Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners;
4. Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them. Assist in driving the employee engagement to above best in class.Work with team and peers across all Hubs locations to ensure consistency and to promote a continuous improvement environment. Ensures that they have completed the appropriate training to be proficient in the role.

1. The ability to demonstrate outstanding people management / leadership skills during times of significant change / creation of a new ‘function’ or initiatives. A good understanding and experience of the Global Businesses and Global Functions within a Bank. Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm would be desirable.Demonstrable examples of team work and collaboration with internal and external customers ;
2. Attention to detail and proactive awareness of internal and external policies. Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers. A good understanding of the regulatory environment within the region and knowledge of 3rd party risk .Excellent written and verbal communication skills and proficient in MS tools;
3. Prior experience of working across 1 or more Risk Domains is desirable (providing support and guidance to business functions); Resilience Risk, People Risk, Legal Risk, Financial Crime and Fraud Risk, Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic Risk, Model Risk;
4. Academic qualification: Bachelor’s degree or demonstration of relevant industry experience .The HUB will support global businesses and functions, the ability to have strong written and verbal skills and converse fluently in English is Essential and other languages would be desirable. Experience of Centre’s of Excellence or Global Service Centers in the context of large global organizations;
5. We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.

福利待遇
- 具競爭力的薪酬：基本工資+績效獎金+輪班補(bǔ)貼+早晚班交通津貼；
- 健全福利保障：五險(xiǎn)一金+補(bǔ)充性商業(yè)醫(yī)療保險(xiǎn)+免費(fèi)年度體檢；
- 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達(dá)到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險(xiǎn)套餐可升級，您還可申請旅游補(bǔ)貼、個(gè)人進(jìn)修補(bǔ)助、運(yùn)動健身補(bǔ)貼等，滿足個(gè)性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進(jìn)行勞逸結(jié)合；
- 多元化員工活動：運(yùn)動會、團(tuán)建、年會等精彩活動給您平臺，任您施展才華。

培訓(xùn)與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺：遍及全球的集團(tuán)網(wǎng)絡(luò)，提供擴(kuò)展人脈及跨文化交流的機(jī)會，您還可申請不同國家及地區(qū)的長短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?BR>- 完善的專業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機(jī)會，還有資源及教育援助，幫您逐步實(shí)現(xiàn)職業(yè)目標(biāo)。

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團(tuán)理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進(jìn)的科技設(shè)施和雄厚的人力資源，實(shí)現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽(yù)，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國營運(yùn)中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團(tuán)隊(duì)，為匯豐集團(tuán)世界各地的分支機(jī)構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項(xiàng)服務(wù)。同時(shí)榮獲許多榮譽(yù)稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進(jìn)企業(yè)、商務(wù)部重點(diǎn)聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強(qiáng)等。