崗位職責(zé):

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部門概括. "The Process Consultant role will be acting in the capacity of a trusted advisor working with the senior management and supporting the Workstream Lead. The role provides support to well-reasoned decisions in matters of Strategic Transformation and Continuous Performance Improvements as defined by the programme.

The role is positioned to respond to a wide variety of questions and challenges posed by this audience. The role extends in understanding business and customer requirements, process improvement models, operating models and designing solutions/options whilst ensuring optimum functional alignment delivering and quantifying improvement benefits. The Process Consultant also supports change and champions transformation across various Global Business lines.

1. To deliver the transformation programs by focusing on the defined projects and initiatives, through identifying opportunities and designing, implementing, delivering & embedding the change to the relevant processes. To be responsible for leading small/medium scale transformation and re-engineering projects & initiatives or supporting the Workstream Lead in managing a large transformation program. In both cases, to deliver an agreed set of business objectives / benefits and to meet the overlying portfolio strategy in the Transformation Program. For specific functional areas, deliver step change in operational performance (customer experience, service levels, efficiency and control) through successful implementation of the transformation program;
2. Act as trusted advisor and a partner to stakeholders to identify and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio. Work with the businesses as a delivery partner to develop objectives and quantitative recommendations.Identify and recommend innovative solutions that consider and include suitable appropriate emerging improvement trends and solutions.
3. Working across regional and local teams to ensure commonality of understanding and objectives and raising to manager attention in a timely manner when conflict arises. Build trusted partnerships with internal customers through consistent identification and delivery of value-added consultancy services that exceed expectations and position the transformation program for sustained success.Be knowledgeable of key business drivers and customers, competitors, and emerging trends in the industry landscape. Facilitate training forums within internal teams and nurture a culture of continuous learning.

1. A candidate with 10+ years of overall operational transformation experience and a variety of skills related to executing high and medium complexity projects and consulting engagements. Good experience in project management and process improvement initiatives internally or other large complex organizations. Good understanding of overall banking and financial/consulting services industry knowledge will be preferred.Good working knowledge of functional area in an operational or consulting capacityKnowledge of the change process, project lifecycle and consulting tools and techniques - preferably – Lean Six Sigma experience;
2. Strong problem solving skills using end to end process reviews and data driven analysis.Exposure / experience with API, Workflow, Robotics / A.I. and other light automations tools & techniques will be an added advantage.Understanding of how technology/process improvements adds value to the business and to the end customer.Experience in managing senior stakeholders and demonstrated ability to build rapport rapidly with key stakeholders and to translate ideas into outcomes.
3. Experience working across cultures and in matrix organizational structures. Ability to form working relationships at senior level in the organization.Financial acumen: ability to develop a business case, quantify benefits and translate ideas into outcomes.
4. Ability to develop cohesive working relationships with business partners. Good English – both written & verbal. Other Asia language capabilities (e.g. Mandarin, Japanese, Korean, Vietnamese etc) will be an added advantage .Good negotiation and influencing skills.

福利待遇
- 具競爭力的薪酬：基本工資+績效獎金+輪班補(bǔ)貼+早晚班交通津貼；
- 健全福利保障：五險(xiǎn)一金+補(bǔ)充性商業(yè)醫(yī)療保險(xiǎn)+免費(fèi)年度體檢；
- 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達(dá)到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險(xiǎn)套餐可升級，您還可申請旅游補(bǔ)貼、個人進(jìn)修補(bǔ)助、運(yùn)動健身補(bǔ)貼等，滿足個性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進(jìn)行勞逸結(jié)合；
- 多元化員工活動：運(yùn)動會、團(tuán)建、年會等精彩活動給您平臺，任您施展才華。

培訓(xùn)與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺：遍及全球的集團(tuán)網(wǎng)絡(luò)，提供擴(kuò)展人脈及跨文化交流的機(jī)會，您還可申請不同國家及地區(qū)的長短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?BR>- 完善的專業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機(jī)會，還有資源及教育援助，幫您逐步實(shí)現(xiàn)職業(yè)目標(biāo)。

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團(tuán)理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進(jìn)的科技設(shè)施和雄厚的人力資源，實(shí)現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽(yù)，隨著匯豐環(huán)球規(guī)模化不斷發(fā)展，匯豐環(huán)球中國營運(yùn)中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團(tuán)隊(duì)，為匯豐集團(tuán)世界各地的分支機(jī)構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項(xiàng)服務(wù)。同時(shí)榮獲許多榮譽(yù)稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進(jìn)企業(yè)、商務(wù)部重點(diǎn)聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強(qiáng)等。