RESPONSIBILITIES

- Perform sample check of transactions by listening to the voice records for Investment, Insurance Orders and Credit Card Transactions;

- Perform daily and periodic review on the statement output for Banking, Bankcard and Ready Cash/Ready Credit accounts

- Perform daily and periodic review of investment account documentation signed by the customers

- Record and report all exceptions to respective parties & departments and follow up response on rectification actions of the exception items.

- Prepare detailed and summary reports for all the sample items and exception items

- Provide administrative and operational support to relevant department, which includes HK Compliance, HK Card TM team, Branch, Loan, etc.

KEY REQUIREMENTS

- College graduate or above;

- Good team player, hardworking and detail-oriented;

- Fluent in Cantonese and proficient in English;

- Basic computer skills;

- Willing to overtime and shift duty including holidays.

- Customer service experience, bank and credit card knowledge is preferable.

花旗金融信息服務（中國）有限公司廣州分公司是花旗金融信息服務（中國）有限公司在廣州設(shè)立的分支機構(gòu)，成立于2012年5月25日。其主要經(jīng)營以承接服務外包方式提供數(shù)據(jù)處理、后臺業(yè)務操作、技術(shù)支持、客戶服務及相關(guān)支援服務。主要經(jīng)營收入以向海外花旗銀行提供的數(shù)據(jù)處理、后臺業(yè)務操作、技術(shù)支持、客戶服務及相關(guān)離岸服務外包收入為主，以美元外匯結(jié)算。