崗位職責(zé):

疫情防控期間暫不安排應(yīng)聘人員到公司參加現(xiàn)場面試，我司將統(tǒng)一安排線上測試和線上面試，屆時將有HR與您聯(lián)系，感謝您的理解！

1. The role will represent the HUB and be the contact point with 2nd Line of Defence (2LoD) andThe role will involve frequent liaison with a large range of stakeholders including: Second Line of Defence (2LoD), Group Operations Executives and Regional Forums Businesses BRCM, RMM ,Procurement stakeholders ,TPRO, TPEMs, Risk Domains and Risk Stewards .Internal Audit and External Auditors / Local regulators liaison / engagement. To Provide guidance and subject matter expertise on the TPM policy, process and systems, and Provide risk-domain specific expertise and guidance (including but not limited to: Financial Crime, Regulatory Compliance, Business Continuity, Information & Cyber Security, Physical Security, Accounting, Reputational Risk etc.);
2. Deal with matters escalated by the Hub in relation to the Inherent Risk Questionnaires (IRQ), Residual Risk Questionnaires (RRQ) and control tasks. Provide deep knowledge of complex control tasks such as Business Continuity Plans, Exit Strategies, Sox Report Evaluations – providing support to Quality Control Team, Case Advisors and TPEMs as required .Provide independent assurance over the Hub function (reviewing sample engagements or specific tasks). Engage directly with the second line Risk Stewards on escalated matters. Develop a close working relationship with second line risk stewards to ensure kept up-to-date with risk policy, understand local requirements that may differ to global policy, feedback of key themes and suggestions for improvement etc;
3. Management and completion of agreed changes to frameworks operated across the HUBs. Develop subject-specific supporting documentation for Hub (e.g category or risk-domain level guidance documents) .Working with the leadership team to identifying development needs and provide ongoing training to Hub .Provide opportunities to continuously improve and optimize the capabilities of the Hub by extensively reviewing and improving existing processes, in collaboration with other Third Party Management Hub SME Embedding and overseeing the TPM procedures and assuring adherence to policies and processes within the Hub team. Performing periodic process adherence reviews to ensure processes are being performed to a satisfactory and consistent quality and within agreed timescales;
4. Identifying areas for thematic review and managing this review as agreed with second line, through to the articulation of findings with agreed remedial actions. Proactively coordinates findings and resolutions of HSBC internal control audits. Review of analysis, MI and reporting produced by the Global Hub MI team. Drawing out key themes, trends or risks that could both positively or negatively affect the achievement of HSBC's organisational objectives. Work closely with TPM model to align the practices and governance structures to share / absorb / train best practices;
5. In some locations the role will operate as a stand-alone role supporting the Hub, in others the role holder will need to work collaboratively with other SME’s. Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners . Supports and delivers process training and completion in accordance with the training plans . Ability to develop rapport and influence senior stakeholders outside of the Hub, bring together divergent ideas together to create new and innovative solutions .Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them;
6. In some locations the role will operate as a stand-alone role supporting the Hub, in others the role holder will need to work collaboratively with other SME’s . Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners .Supports and delivers process training and completion in accordance with the training plans .Ability to develop rapport and influence senior stakeholders outside of the Hub, bring together divergent ideas together to create new and innovative solutions. Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them.

1. Experience within a third party management role preferably within financial services;
2. Prior experience in setting, managing and assuring standards and control frameworks;
3. Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm;
4. A good understanding and experience of the Global Businesses and Global Functions within a Bank;
5. Prior experience of working across 1 or more Risk Domains (providing support and guidance to business functions), Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing), People Risk, Legal Risk, Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud), Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic (Reputational) Risk, Model Risk;
6. Prior experience of supporting Global teams operating in multiple languages. The required written and verbal languages for each location are: India – English, Poland – Turkish or French & English, Mexico – Spanish & English, China – Simplified Chinese & English.

福利待遇
- 具競爭力的薪酬：基本工資+績效獎金+輪班補貼+早晚班交通津貼；
- 健全福利保障：五險一金+補充性商業(yè)醫(yī)療保險+免費年度體檢；
- 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險套餐可升級，您還可申請旅游補貼、個人進修補助、運動健身補貼等，滿足個性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進行勞逸結(jié)合；
- 多元化員工活動：運動會、團建、年會等精彩活動給您平臺，任您施展才華。

培訓(xùn)與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺：遍及全球的集團網(wǎng)絡(luò)，提供擴展人脈及跨文化交流的機會，您還可申請不同國家及地區(qū)的長短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?BR>- 完善的專業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機會，還有資源及教育援助，幫您逐步實現(xiàn)職業(yè)目標(biāo)。

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進的科技設(shè)施和雄厚的人力資源，實現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團隊，為匯豐集團世界各地的分支機構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項服務(wù)。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進企業(yè)、商務(wù)部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強等。