崗位職責(zé):

1. Consistently deliver excellent customer service

2. Serves as the customer-facing point of contact for specific IT access requests

3. Provides and maintains access and accounts to Hyatt-owned applications

4. Able to follow set guidelines and consistently show a comprehensive attention to detail

5. Properly document requests in ticketing system (ServiceNow)

6. Triage tickets to appropriate support groups, including proper escalation of Major Incidents

7. Work with Senior HSD Agents, HSD Level 2, and L3 teams to escalate to appropriate support groups

8. Clearly document all interactions,provisioning steps, and access information within ticketing system (ServiceNow)

9. Identify process and document improvement opportunities and works with their supervisor to take corrective action to implement change

10. Demonstrate a commitment to Hyatt core values (included in all job descriptions).

任職資格：

1. Exceptional verbal and interpersonal skills required; excellent written and organizational skills a must

2. Adaptable and with intellectual ability to thrive in a demanding, fast moving, and customer-focused environment

3. Ability to maintain confidentiality with information or items as required

4. Ticketing system (ServiceNow) experience required

5. Familiarity with the fundamental principles of ITIL as a minimum

6. Bachelors Degree preferred, but not required

7. Experience with Microsoft Windows and Microsoft Office

8. Preferred fluency in any additional languages (Spanish, French, Cantonese, Portuguese, etc.)

廣東南油對(duì)外服務(wù)有限公司（以下簡(jiǎn)稱(chēng)：廣東南油外服）是一家具有33年歷史的全資國(guó)有控股企業(yè)，由中國(guó)人力資源服務(wù)領(lǐng)域規(guī)模最大的上海外服（集團(tuán)）有限公司和中國(guó)南海石油聯(lián)合服務(wù)總公司共同組建，注冊(cè)資本2000萬(wàn)元，總部設(shè)立于廣州，并在深圳、佛山、東莞、珠海、中山、江門(mén)、湛江、汕頭、清遠(yuǎn)、從化等地設(shè)立了分公司，是廣東最早涉獵人力資源服務(wù)行業(yè)的企業(yè)之一，服務(wù)進(jìn)入廣東投資的世界500強(qiáng)企業(yè)超過(guò)100家，客戶(hù)涵蓋各行業(yè)的知名外企、國(guó)企和民企，總量超過(guò)4500家，雇員人數(shù)超過(guò)10萬(wàn)人，2017年度營(yíng)業(yè)收入近50億元，納稅額近3億元。公司現(xiàn)有員工超過(guò)250名，其中本科以上學(xué)歷占比超過(guò)75%，平均年齡30歲左右，近20%擁有中級(jí)以上技術(shù)職稱(chēng)，隊(duì)伍呈現(xiàn)年輕化、專(zhuān)業(yè)化特點(diǎn)。

廣東南油外服已在業(yè)內(nèi)率先通過(guò)國(guó)際知名認(rèn)證機(jī)構(gòu)挪威船級(jí)社（DNV）的ISO90001：2015質(zhì)量體系認(rèn)證，遵循“客戶(hù)的期望就是外服人的追求”的質(zhì)量方針，榮獲“全國(guó)人力資源誠(chéng)信服務(wù)示范機(jī)構(gòu)”、“廣東省誠(chéng)信人力資源服務(wù)示范機(jī)構(gòu)”、“廣東企業(yè)500強(qiáng)”、“廣東省自主創(chuàng)新標(biāo)桿企業(yè)”、“廣東省青年文明號(hào)”等諸多榮譽(yù)，還是中國(guó)對(duì)外服務(wù)工作行業(yè)協(xié)會(huì)常務(wù)理事單位，廣東省人力資源研究會(huì)監(jiān)事長(zhǎng)單位，廣東省人才交流協(xié)會(huì)、廣東省服務(wù)外包產(chǎn)業(yè)促進(jìn)會(huì)、廣州人力資源服務(wù)協(xié)會(huì)、廣州服務(wù)外包行業(yè)協(xié)會(huì)副會(huì)長(zhǎng)單位，在廣東乃至華南地區(qū)具有較強(qiáng)的品牌影響力和領(lǐng)先的市場(chǎng)地位。