Design, Build & Support (DBS) is a global IT and Change function responsible for the delivery of strategic, regulatory, BAU and service sustaining change, as well as the ongoing support of the platform supporting the HSBC Securities Services business.

1. To provide analysis, definition and communication of business and system requirements, perform testing on the system deliverables to ensure the acceptance level for users, and provide business analysis support in Accounting and Valuation systems for new and existing clients;
2. To work out optimized solution for enhancement relating to core business applications to adapt the new requirement from business;
3. To provide change transition support to business and client users of those systems during project guarantee period
4. To provide consultancy to local HBSC Securities Services operation teams on system enhancement to streamline their efficiency and improve quality;
5. To engage with the stakeholders to ensure team is aware of the changing expectations and challenges.

任職資格:

1. Bachelor degree or above; preferably in IT, financial, accounting or related discipline;
2. Experience in business analysis/promoject management with demonstrated interest in application change management and support and problem resolution;
3. Excellent analytical and problem solving ability with good working knowledge of information technology, e.g. Agile/DevOps;
4. Good knowledge in project management, system implementation, process review or operation management would be an advantage;
5. Good communication and interpretation skills in English and Mandarie; Cantonese would be a plus;
6. *candidate with 5+ yrs experience would be preferentially considerred as Senior BA.

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進的科技設(shè)施和雄厚的人力資源，實現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團隊，為匯豐集團世界各地的分支機構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項服務(wù)。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進企業(yè)、商務(wù)部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強等。