崗位職責(zé):

疫情防控期間暫不安排應(yīng)聘人員到公司參加現(xiàn)場(chǎng)面試，我司將統(tǒng)一安排線上測(cè)試和線上面試，屆時(shí)將有HR與您聯(lián)系，感謝您的理解！

- Assist in the Wholesale Credit Services budgeting, support Wholesale Credit Services billing and recharging management, commentary on services exception and monitor path to green.
- Streamline & automate collection of data for reporting & responsible for project tracking & governance
- Assist the Capability Development team on the Career progression metrics, Training intervention , Talent management, Facilitates & organize workshops / Support Continued education programmes.
- Assist in managing the capacity for all teams across sites
Liaise with all necessary stakeholders, as required, both internal and external for effective and timely management of all activities.
- Providing necessary support to the Wholesale Credit Services governance– Business engagement/ Governance forums with Wholesale business / Recruitment / People / Capability Development / BRCM / Business Transformation / Change.
- Promote the Business Service through customer focused and timely reporting.
- Ensure support to the wholesale credit operations in the ASP and AMH and wider business area.
- Facilitate the development and sharing of standard tools and best practices across the Business team
Tracking financial performance of Wholesale Credit Services Ops GZ including financial plan, sustainable saves, capacity utilization, resourcing and performance level agreements.
- Facilitate management of Wholesale Credit Services’ Risk control Assessment; assist in managing operations risk as first line of defense
- Support the vendor risk management activities.

- A resilient, self-starter capable of driving performance.
- Strong communication, presentation and influencing skills.
- Excellent planning, organizing skills.
- Strong financial management capability is preferable.
- Operations Management or related Business Management experience and a proven track record in delivery.
- Highly effective in working with all levels of management and staff and in a matrix environment.
- Ability to leverages resources outside of direct control to achieve goals.
- Operates well across cultures and in multi-cultural diverse work environments.
- Demonstrates clear evidence of the importance of managing risk and the competence to deliver it.
- Chinese proficiency is required.

福利待遇
- 五天8小時(shí)工作制,做五休二；
- 基本工資+績(jī)效獎(jiǎng)金+輪班補(bǔ)貼+早晚班交通津貼；
- 享有五險(xiǎn)一金、補(bǔ)充性商業(yè)醫(yī)療保險(xiǎn)及免費(fèi)年度體檢；
- 每年享有國(guó)家法定節(jié)假日、至少10天帶薪年假、12天帶薪病假，1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等任你享用；
- 提供具有市場(chǎng)競(jìng)爭(zhēng)力的彈性福利制度：?jiǎn)T工可買賣年假、升級(jí)商業(yè)醫(yī)療保險(xiǎn)套餐、旅游補(bǔ)貼、個(gè)人進(jìn)修補(bǔ)助、運(yùn)動(dòng)健身補(bǔ)貼等；
- 公司內(nèi)設(shè)有員工餐廳，咖啡室，休息室，娛樂室等，滿足員工工間休息的需求；
- 提供多元化員工活動(dòng)，如運(yùn)動(dòng)會(huì)、團(tuán)建、年會(huì)等，提供施展才華的機(jī)會(huì)和平臺(tái)。

培訓(xùn)與發(fā)展
- 完善的專業(yè)培訓(xùn)體系，提供多元化培訓(xùn)機(jī)會(huì)、資源及教育援助，入職可享帶薪培訓(xùn)；
- 公司注重人才培育及發(fā)展，提供橫向及縱向的發(fā)展空間，配備職業(yè)導(dǎo)師，為優(yōu)秀人才提供清晰的職業(yè)規(guī)劃指導(dǎo)。

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團(tuán)理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進(jìn)的科技設(shè)施和雄厚的人力資源，實(shí)現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽(yù)，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國(guó)營(yíng)運(yùn)中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團(tuán)隊(duì)，為匯豐集團(tuán)世界各地的分支機(jī)構(gòu)（如香港、英國(guó)、美國(guó)、加拿大、日本、中國(guó)、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項(xiàng)服務(wù)。同時(shí)榮獲許多榮譽(yù)稱號(hào)，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國(guó)服務(wù)外包十大在華跨國(guó)服務(wù)供應(yīng)商、技術(shù)先進(jìn)企業(yè)、商務(wù)部重點(diǎn)聯(lián)系企業(yè)、A級(jí)納稅人稱號(hào)，并且已連續(xù)五年獲得香港呼叫中心協(xié)會(huì)年度大獎(jiǎng)–離岸業(yè)務(wù)金獎(jiǎng), 廣東省企業(yè)500強(qiáng)等。