Responsibilities:
- Serve as a contact point for customers using MSS; Receive, prioritize, process, and resolve inquiries and problems via incoming telephone calls and email correspondences.
- Prepare service level reports to customers and meeting reporting deadlines.
- Provide support to Account Managers/Customer Service Representatives.
- Work with projects and operations on customer issues and complaints.
- Strengthen customer relationships.
- Follow up any other ad-hoc activities as assigned by the manager.
- Strictly follow corporate standards and internal procedures/guidelines in daily operation to meet compliance requirements.

Requirements:
- Degree holder or equivalent.
- 3-5 years of relevant working experience, preferably in a call centre environment with focus on customer service/ sales/ financial services.
- Good command of written and spoken Korean, English and Chinese.
- Customer-oriented, good communication and interpersonal skills.
- Has basic knowledge of IT and is willing to work in group internal IT environment.
- Proficient in PC applications, e.g. Microsoft Office and Excel.
- Ability to learn all current company operating systems needed to perform the job.

友邦資訊科技(廣州)有限公司由友邦保險有限公司獨資興辦。公司宗旨是為友邦保險集團屬下全球的業(yè)務單位提供軟件開發(fā)、維護、管理及業(yè)務外包等服務。

公司秉承以客戶為中心的服務理念，不懈地進行有效的持續(xù)改進工程，務求成為友邦保險集團內一流的信息技術和企業(yè)營運中心,為客戶提供高素質的服務和解決方案。公司的業(yè)務主要包括：開發(fā)及維護保險軟件及辦公室自動化、商務外包服務、架構支持（包括數(shù)據(jù)中心服務）、產(chǎn)品及工具開發(fā)。