崗位職責(zé):

Data Processing (65%)
- Verify data capture and policy inquiry result
- Provide efficient and effective service ensuring that our agreed service standards are met
- Perform User Acceptance Test (UAT) for system enhancement and new product development
Operation Management (15%)
- Assist group leader to lead an operational team and ensure the agreed service standard are met.
- Deputies immediate assistant supervisor during his/her absent
- Provide QA report to QA officer on a timely manner
People Management （20％）
- Monitor team staff performance and handle staff problem promptly and properly, report on results with efficient and proactive way
- Identify team training needs and follow up with suitable course arrangement
- Make decision when referred by junior staff
- Hold in-house briefings to staff regularly
- Actively participate, co-ordinate and promote staff participation in company/department team building activities
- Achievement of target operational KPIs by business units – TAT, Accuracy, Productivity. -
- Internal & External Audit
- Timely completion of assigned tasks
- Accuracy and completeness of work produced

Education & Experience
- College graduated or above
- 2 year experience in BPO
- Experience in QA will be an advantage

Language Skill
- English or other job required language
- PET 4 or equivalent

Special Skill
- Familiar with BPO computer systems
- Effective communication skills
- Data Analysis skills
- Team leadership

友邦資訊科技(廣州)有限公司由友邦保險有限公司獨(dú)資興辦。公司宗旨是為友邦保險集團(tuán)屬下全球的業(yè)務(wù)單位提供軟件開發(fā)、維護(hù)、管理及業(yè)務(wù)外包等服務(wù)。

公司秉承以客戶為中心的服務(wù)理念，不懈地進(jìn)行有效的持續(xù)改進(jìn)工程，務(wù)求成為友邦保險集團(tuán)內(nèi)一流的信息技術(shù)和企業(yè)營運(yùn)中心,為客戶提供高素質(zhì)的服務(wù)和解決方案。公司的業(yè)務(wù)主要包括：開發(fā)及維護(hù)保險軟件及辦公室自動化、商務(wù)外包服務(wù)、架構(gòu)支持（包括數(shù)據(jù)中心服務(wù)）、產(chǎn)品及工具開發(fā)。